The Huddle - Episode 174 - The Art of Handling Customer Claims and Inspections
Customer claims and inspections can make or break your reputation — but when handled the right way, they can actually strengthen your business.
This week on The Huddle, Daniel and Jose sit down with David Zach, a respected flooring inspector, to talk about the right way to approach claims, navigate tough conversations, and protect your credibility in the process. From understanding what inspectors look for to learning how to prevent issues before they start, this episode is packed with real-world advice for every flooring professional.
What You’ll Learn in This Episode:
How to handle customer claims with professionalism and confidence
The most common causes of inspection disputes (and how to avoid them)
What inspectors look for when evaluating installations
Communication strategies that build trust and prevent escalation
Whether you’re a business owner, installer, or project manager, this episode will help you sharpen your processes, protect your reputation, and deliver the kind of quality work that stands up to any inspection.
Why This Episode Matters: At The Huddle Podcast, we’re all about Forward Progress — bringing together flooring professionals for real, raw, and honest conversations that help elevate the trade and the people behind it.
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So, welcome back everyone to the huddle, your uh weekly thing where we help you
with forward progress in your career. Except for last week we things happen and uh but we got him back this week.
So, we have Mr. David Zack on. Um, you want to go ahead and tell us a little
bit about yourself, David, and let us know how you, uh, got to where you're at today?
Sure. Sure. Uh, thanks for having me and welcome everybody. Uh, like to start by
saying happy Veterans Day to all my fellow veterans out there. So, uh, thank you for your service. Uh, so my own
journey in flooring, I basically got into flooring back in the late 1980s.
Um, prior to that, prior to that, after coming out of the military, I worked in a lab doing materials testing. So, that
kind of got me involved in testing materials using Instron machines, things that are used in, you know, the same
labs that uh test carpeting and other flooring materials, laminates, and
vinyls and whatnot. Um so I ran some of those uh uh that test equipment uh for a
few years in the um early 80s and um after that I work went to work for
Chrysler Corporation. I was in facilities management for uh with them for about 12 years in Michigan. I've
since moved out to Phoenix, Arizona. So we got some nice warm weather out here today. But uh after Chrysler, I opened a
carpet upholstery cleaning business. So it was a chem drive franchise and that kind of married me into the flooring
industry. Um I ran I had five trucks in Michigan and I had a couple more another
franchise out in Las Vegas. And uh so that that was a a good business for me.
Um, I in 1991 I decided that I needed to
have more knowledge in the flooring industry and you know beyond just my
carpet cleaning experience. So I decided to get certified as a carpet inspector.
So I went through the IICRC in 1991. I got certified as an inspector. Uh I
didn't do a whole lot of inspections at that time, but I had the certification, more knowledge. It kind of helped my
cleaning business. And then um late 90s,
I was still working for Chrysler Corporation, still a certified inspector, but uh decided to leave
Chrysler, sold my cleaning business, and I went into full-time inspecting in the early 2000s. So, since the early 2000s,
uh, I've done somewhere in the area of 17,000 inspections. I've written a couple books in the industry on the
carpet side of the business. And in 2012, I launched floor detective.com,
uh, which is used by about 3,000 subscribers, including over 2,000
flooring dealers. We have manufacturers such as Mohawk, Southwind, Mullicanin,
Tri West, uh, which is a distributor, uh, and over 300 inspectors that use the
software we've developed. So, that's kind of been my journey into flooring.
Um, just this past year, we also, in addition to Floor Detective, we launched
a photo app uh through the Google Play and Apple Store. Um, and we're going to
be marketing that to inspectors and installers uh for photo documentation of
your work. You know, your before, during, and after. Um, you know, it's especially important for installers to
have good documentation. Um so that you know should a claim ever arise you you know you basically cover
yourself with uh the necessary documentation and photography you need uh to uh you know make sure that you can
protect yourself from any unwarranted claims. Yeah. And it's not Well, there you go. That's the long version.
It's not just um you know against claims. It's sometimes dealing with some of these contractors as well, right?
We've been in that boat before where they're like, um, what? Why are you charging for this? What do you mean you did this? And it's like, man, I I've got
all the proof here. And, you know, when you put that proof in front of them, they
they can't say, "Oh, no, you didn't do that." Yeah, that's absolutely true. you know,
even even things just as simple as, you know, uh taking photographs of your adhesive
uh cans and your boxes of material, you you know, the end labels and whatnot. Uh
any defective material that you have. So, the photo documentation, I think, is an area that uh could greatly be
improved upon by uh installers throughout the industry. I think there's
not enough of that type of documentation going on and I think that's something I'd really like to see uh improved from
from an installer standpoint. Are you referring to the um production
dates and batch dates or batch codes that are on the material as far as taking the pictures of that?
Yeah. Uh all that stuff is important. Even the instructions on the can, you know, uh for let's say an adhesive, just
as an example, you know, that that uh instruction on the can wraps around the
can. So, you might have to take, you know, three or four pictures to capture it all. Just to have that uh to protect
yourself, to make sure also that you're doing things in accordance with the guidelines. You know, that's that's one
of the biggest things, you know, from an inspector standpoint. Um, when we're looking at a claim, you know, the vast
majority of the claims, we're comparing the work that was done. We're looking at what the complaint is, and we're
comparing that with the installation guidelines or industry standards. So,
you know, for the installers to have that documentation, that information, and and to certainly make sure that
they're following that stuff because a lot of the things, many of the things we look at, uh, directly correlate with
something on the guideline that was not followed. You know, subfloor prep, expansion space, tel notch sizes,
relative humidity, temperatures, you know, pH of the concrete. I mean, all those different things, expansion space,
um, all those different things are the kind of things that are in the guideline that need to be followed. Um, and that's
the kind of things that we when we go out and look at a floor, we're judging, you know, the the complaint and the
claim um, and and determining whether or not, you know, the guideline met what
was needed for that particular claim. So you're saying what I'm hearing is is
that you have methods, you have ways to find out if manufacturer specifications
were followed or not, whether it's uh TR uh notch size, whether it's um
moisture in the concrete, whether it's uh allowing uh the material to acclimate. That
that's what I'm hearing here. Well, not exactly. Not exactly. So
obviously when an inspector goes in, you're going in after the fact, right? So unless
you're allowed to do or requested to do uh destructive testing, you know, some
of those things you're not going to absolutely know with certainty. So there are some things, you know, like, you
know, just as an example, subfloor flatness, right? Well, there's not any certain way to determine, you know,
subfloor flatness over an installed floor. It's it's too late. It's beyond
where I can definitively say the subfloor is or is not, you know, out of tolerance. So, so there's there's some
things that, you know, an inspector, you know, they can make a judgment and say
that the condition is consistent with, you know, let's say a subfloor out of flat. maybe the measurements we take
over the top of the the installed floor, you have a 5/16 inch dip within 10 ft.
Okay? And um and and the floor, let's say it's a luxury vinyl uh plank floor
and the end joints are breaking and there's deflection in those areas, right? So, while you can't conclusively
give a reading of what the subfloor was because it's covered now, you can say that the, you know, the issue that's uh
occurring, the claim that's uh you're being called to take a look at is consistent with the subfloor flatness
issue or deflection issue. I think it makes it easier a little bit
maybe with like uh sheet vinyl and glue down LBTs and stuff like that because they kind of conform to the floor so you
can actually get some better readings. But when you're talking like um homes where you know it's the the rigid core,
the WPC's and what have you where I mean it's bridging gaps, right?
You can on some floors you can be, you know, more certain than others. Um,
and you can also weight down, you know, weight down areas so that if there is a
um an area that's raised up, you can push it flat to the subfloor uh and then
take your readings that way and have a have a more accurate reading.
Okay. What did you want to me to pop up that um PowerPoint that you had at any point?
Yes, I can put that on. So, I think you guys it should be on now. Yes, I'm showing
that I'm sharing it. There we go. Okay. So, yeah, we're going to go through a few slides here. Um, and for those of
you who are interested at the end of this, I'm going to be offering a free uh
book, which is it's a $250 book. It's 4 pounds. the ultimate carpet manufacturing inspection and claims
training manual. So, at the end of this presentation, we're going to go through about 30 slides and what uh if you want to have
the chance to win the book, uh you basically just have to write down the name of what you see in the picture.
We're going to be looking at some various claims, uh pictures of what the claim looks like, and then just jot down
the name. And then, can we give my email address out? Is that okay?
Yeah. Yeah. Okay. So, my email address is flooring
inspections, that's plural, atgmail.com,
and just email me your answers and the top uh person who's got the most correct
answers uh I will email you back and you'll send me your address and I'll
send you a copy of the book. All right. So, let's let's take a a look here.
We'll we'll try not to spend too much time on on this, but we'll just go through a few things and then if there's
questions, we can answer those. All right. So, we've already talked a little bit about my experience and
whatnot, so we won't go too much into this. This is actually a presentation I did for the CCA Global Convention. Um I
usually go there um most almost almost every year, sometimes every couple years, and they'll have 100 or 200
people in the uh claims training room and we'll go through some different things uh from a training standpoint.
So, uh what is Floor Detective? We're going to talk a little bit about Floor Detective. Floor Detective does four
main things. We have a master list of all certified inspectors from every certification.
We've also incorporated an online claims reference or defect library. Uh we have
nearly 250 defects or uh claim reference pages. One defect or claim per page. So
if you want to learn about you know buckling or cupping or checking or any number damination any number of things
uh this is an extensive library that uh I've been putting together since 2009
and we have over 50 expert contributors that have either peer reviewed or provided their expertise
to uh to add their voices to the pages for accuracy purposes. So, um, you know,
there are manufacturers, in fact, that, uh, subscribe to Florida Detective just
so their claims analysts can have access to the online claims reference library or the defect library. And then we've
developed a state-of-the-art report writing program for inspectors. Uh, there's really nothing out there like
it. Um, it is, uh, we've been working on this for about six years now. and um it
incorporates a industry standards library uh defect library and a state-of-the-art report writing program.
And then for manufacturers, we've developed a claims management system. So um my largest client is Mohawk. Um and
they use the system. Uh it allows them to commission inspectors through the
system and receive reports back through the system. So we've put a lot of uh
development time between my developers and their their developers into uh into
that. Uh and other manufacturers such as Mullikin, Southwind, um Dixie Group,
some of these other companies also use the system as well. Okay. Um, so the
the the list of companies or people who use floor detective, dealers, manufacturers, inspectors, and
homeowners. And the way homeowners use it is we have an extensive list of inspectors. We list every inspector from
every certification. We're very high in the Google SEO search. So, when somebody
needs an inspector, floor detective is usually right up at the top of the uh search area. And so the the homeowner or
the dealer, they will search for an inspector. Uh they'll put they'll put in
their zip code or their address or their city. They'll search out 50 100 miles
and then all the local inspectors in their area will pop up. Um so we'll pass this one here, but it
just basically gives you some information about what dealers uh can use this the site for.
the visual defect library is invaluable to uh for the dealers and for the
installers who work for them. Um I I have one very large dealer out of uh
Ohio that uses it and they have their installers and they have a lot of
installers. They have their installers come in and every day the installers will spend 10 minutes a day going
through some of the defect pages just so that they're familiar with the the
claims that are being filed. We cover probably 95% of the most common claims
that inspectors go out to take a look at in our defect library. So, it's really important from an installer standpoint
that if you do, you know, get called back out to go look at a a a claim or a
problem, you don't want to just wing it. You want to have you want to know what you're looking at. And our visual
library within Floor Detective allows you to associate, you know, what the
issue is called. So, now you're going to sound very intelligent when you're talking about the claim. Um, and also
photographs of what the issue looks like. And we'll go through a little bit of that. Uh, as I mentioned, floor detective
defect pages are peer-reviewed. I know that's extremely small, but we have about 50 peer reviewers. These are
experts in the industry. Everything from manufacturers, technical people, laboratories like professional testing
labs, uh, inspection trainers, um, high-end inspectors. We've got a laundry
list of some of the best inspectors, uh, throughout North America.
All right, so let's talk about inspectors. Inspectors are the eyes and ears of what the document is looking
for. They they help basically the um the the party that is commissioning them
understand what's going on with the claim so that they can come to a
resolution or make a decision. So in when you're saying uh like they
they're working for someone, right? cuz I think a lot of installers are always
on the end of it where they like the person that they're working for
just kind of calls them up and then some they send someone. But I don't think a lot of people know that you can actually
hire your own inspector even if you don't like the results that came through. You can and and we're going to get into
that just a little bit too. So, you know, an installer can hire an inspector, a manufacturer can, a dealer
can, an attorney can, an insurance company. Um, anyone can hire an inspector. The inspectors that you're
going to find in Florida Detective, uh, in our inspector list, they're all independent, non-biased, thirdparty
inspectors. Okay? They are supposed to be non-bias. Hopefully, they are being non-biased. um that is what they're you
know uh some of the inspection schools I've been through you have to raise your right hand and swear you're going to be a non-biased third party. So hopefully
everybody is abiding with that. I know you know the knock on inspectors is oh
you know they're just going to side with whoever the commissioning party is. You know what if if if that's been your experience I apologize on behalf of the
inspector community. The better inspectors and I know who they are. um
they abide by the uh you know they abide by the nonbias part of what they're
supposed to be doing. But all inspectors should be non-bias and they are
searching for the truth and the facts and not worried about who the commissioning party is. And it's got to
work that way because, you know, if I get hired by a manufacturer
or I get hired by a dealer or an installer, you know, I' that report has
got to be the same regardless of the commissioning party, okay? And I'm going
to run into that installer at some point. And I don't want them looking at me sideways like, "Oh, you know, you
always side with the manufacturer." Inspectors should side with the facts and the truth. And that's really all
they should ever worry about. They should not worry that they're not going to get more work because they didn't side with their commissioning party. The
better inspectors get work because they're honest, they're thorough, they know what they're doing, and they're
nonbias. And so that's, you know, any inspectors on this call, I mean, that's
that's the way uh you should run your business. And I'm sure 99% of you are.
Um, so the inspector is hired by one party and so they have no obligation uh
to to give their findings to any other party. That being said, the the report
still needs to be a non-biased report. Um, it's up to the commissioning party to provide that report to any other
parties. So, the inspector, you know, when they go out and and let's say the installer is there or the dealer's there
and let's say the inspector was hired by the manufacturer and the installer or
dealer has questions, you know, you're often, I mean, almost always you're going to find the inspector is going to
let you know that they're not allowed to, you know, basically talk about their inspection. um as far as their findings
go. It doesn't mean the inspector shouldn't be professional, courteous, you know, put on booties or take their
shoes off or whatever whatever method they do. You know, all these things are very important from a professionalism
standpoint. Um, but the same would apply if, let's say, an installer hired the
inspector and let's say that the um let's just say that the manufacturer
had a representative at the job site and the manufacturer started asking the
inspector questions, but they weren't the commissioning party. The installer was. The same rule applies. The
inspector is only allowed to provide their information to the commissioning
party unless of course the commissioning party authorizes them and then they can then they can but until that time it's
the property of the commissioning party to do with or not to do with whatever they want with that report.
So an inspector should have an eye for detail necessary training the ability to
separate fact from fiction. Now, that's important because, you know, when you get to an inspection, people are telling
you a whole lot of different things. Some are true and some maybe aren't true because whoever, you know, let's say a
consumer is saying, um, oh, you know, that that tear in the carpet or those
snags in the carpet, you know, they were there, uh, immediately after, uh, the
installer left, right? And it's fine for an inspector to listen to all of that
and even put it in the claim history part of the report saying, you know, Mrs. Smith said that these snags were in
the carpet immediately after uh the installer left. Okay, it's fine for that, but it doesn't mean it was it
doesn't mean it's a true statement. It it doesn't mean it's true. The the the homeowner just they may just want
what they want and they're willing to, you know, stretch the truth, so to speak. So the inspectors can listen to
all that, but they have to, you know, be able from a diagnostic standpoint
determine whether that is fact or fiction, right? And a good inspector can typically make
a determin determination like that u as as far as whether the you know the
homeowner or the installer for that matter, you know, the the installer may say, "Yeah, we put six mill poly over
the concrete, right?" and it may not be true. So, the inspector has to uh you
know use their training and knowledge to try and deduce what the facts are versus
the fiction. So, do you have um do you have a like a questionnaire for
uh the installer versus the manufacturer or or retailer? Is there a different
series of questions that that you would go through um or and ask individual
parties? So I, you know, I don't have a written list of questions per se. Um, typically
if I let the vast majority of the times the installer is not there during the
inspection. Now that being said, I would recommend it's in the installer's best
interest. uh if they can be on the inspection, even though the inspector may not be able to talk to them if if
the installer didn't hire them, it's it's definitely to the uh installers's advantage and best interest to be there.
Um, you know, not to look over their shoulder necessarily, but just I love
when installers show up at the job site. That way, I can ask them my questions that I have for them. You know, I'm
going to ask them things about acclamation and moisture testing and, you know, different things that I want to know. I I mean I have a checklist,
but I kind of have it in my brain and so I just use the one in my brain and I take take notes when I get there since
I've done so many of these. Now, sometimes if the uh installer or dealer were not present, I will email them
depending on what the claim is, I will email them uh and ask them to provide
information on, you know, certain questions that I might have. And that way it's all in writing as well.
Um, all right. So, um, inspectors should have the ability to conduct a fair,
non-biased inspection. Keep their mouth shut when appropriate. Uh, be courteous, as I said. Um, you know, don't start
opening bedroom doors that you weren't, you know, that are closed when you get there. Um, you know, just just be
courteous to people because you don't want um you don't want to add any more
aggravation to to a consumer who's probably possibly already upset about a
situation and they think the inspector they may think the inspector's coming in
there and is planning on being one-sided. You know, you not you never know what a consumer is going to think as well. So, you just uh show your
professionalism and regardless of the outcome, at least they can say you were professional.
All right, certified does not equal qualified. You know, there's inspectors who just got certified last week, but it
doesn't mean that they, you know, have tons of knowledge and experience. Um,
that comes with, you know, time, education, training, and, you know, doing a a great number of inspections. I
really would not want to go back and look at the inspection reports I wrote back in, you know, the late 90s or early
2000s. I might be embarrassed by, you know, what I wrote because of my lack of
experience. Um, but over time, you know, I I think I've gotten better and and
that's that's the goal is we're all trying whatever our trade is, we're all we all should be trying to get better at
it. Uh, previous work experience as far as inspectors could be installation,
manufacturing, cleaning, sales, retail owner, laboratory.
Um, inspectors may be new, new newly certified as I just mentioned or they might have little or no experience or
anywhere in between. Okay, these are the different parties that typically will employ an inspector.
Manufacturers, retailers, consumers, builders, contractors, installers, insurance companies, lawyers. My own
personal business, I would say I probably get commissioned 50% by
manufacturers. uh and all the other ones make up the
other 50%. How many these are some of the certified? Yes
sir. How much of that percentage uh would you say would be the installer base? And I only ask because it it is a resource for
installers as well. And if installers using it as a resource
um you know then then we need to start maybe getting better at that maybe educate oursel ourselves as to what is
available. So, what what do you think the percentage is? Is it minimal? Yeah, my own, you know, again, I can
only speak for my own personal uh and you might get something different from, you know, Jason Ramsey. I know, you
know, I know you guys know him or any of the other inspectors out there. Um, by
my own personal percentage, I probably get hired maybe 5% of my inspections are
are installers. maybe not quite that high, you know, but keep in mind, you
know, there's a tendency for a party to not want to have to pay for
an inspection. So, the reason why it's so high for manufacturers is because they've kind of taken on that that role
as the as the party who's going to normally hire an inspector in most cases. Um, some of the other parties
that hire us may be the result of, you know, a report that did not go the way
that either the dealer or the installer thought it should go. And so that's why
maybe a second opinion is needed or maybe they don't trust that they're going to get a good result from letting,
you know, the the manufacturer or the dealer. So, they'll hire us directly that way. Um, so there's there can be
reasons, you know, because inspections are not inexpensive. They can be expensive and they vary as far as well
what does an inspection cost? It can vary from one inspector to another. Um
some are, you know, some are half of what others are or a third of what
others are. Um depending on how experienced and in demand an inspector
is, they and how good their reports are and how trusted they are, they may
command a higher inspection fee. But, you know, it's a each inspector, it's their own individual business. Kind of
like an installer. You charge whatever your charge is based on what you can get
or what you're worth or what people will pay you in order to keep yourself in business. So, these are some of the
different inspector certifications that we have listed within Florida
Detective. Um, and this basically covers pretty much all the different groups who certify inspectors that I'm aware of at
least. Um, all right. So, and if anybody ever wants
information on how to become an inspector, just reach out to me. Happy to give you my my thoughts on that.
So, to find an inspector in Florida detect, this is free. There's no charge for doing this. So, you go to floor
detective.com and you click on find an inspector. You'll notice here there's a map and
above the map there is an area to put in the city. The next middle box there,
which is a drop down, is what type of inspector are you looking for? Maybe you're looking for an NWFA hardwood
inspector, or maybe you're looking for an LVT inspector, or somebody who does side match corrections like I do, uh, or
LVT inspector. So, you can select what type of inspector or repair service you're looking for. And then you can
search out anywhere from 50 miles to I think it goes up to 500 miles. Um and so
so depending on how search I was just looking at Australia. There was one person in Australia.
Yeah, we have somebody in Australia. Um we Yes, we do. Uh so uh so when you
search uh it'll give you how many inspe you know all the inspectors in your mileage search will pop up and you will
see that they have either actually since I did this presentation we've changed our colors. We have gold banners, silver
banners, and bronze banners. That really doesn't mean anything as far as the qualifications of the inspectors. It
just means it's it kind of is on our end. It shows us who's a different level
of subscription because these inspectors uh we give any inspector can have a free
listing on our site. So, we list every inspector from every certification whether they pay us a fee or not. The
ones who have a gold banner, they are ultimate subscribers. In other words, they have access to all the tools in
floor detective, the defect library, the report writer. Our silver banner, they have access to our defect library. And
the bronze banner, they just get a free listing on the site. All right, so that's how the find an inspector works.
Um, once you find an inspector you want, and you can see that's my listing here in Phoenix, you can click on the little
request inspection button at the bottom and a form will pop up and you'll be able to com you'll be able to fill out
the form. It you're going to be able to put in the customer name, address, phone number, dealer information, product
information. You can even attach installation guidelines or anything you want to the inspection request. And then
you hit the uh send button in the request form. that will send the inspector a request. Now, this we're a
conduit for that, but we have nothing to do with the commissioning. We don't get
paid on any of this stuff. It's all a deal between whoever is commissioning the inspector and the inspector
themselves. Um, so it's kind of a free service where we allow people who want
to commission inspectors. We give them a form they can fill out to commission the inspector. And then the inspector will
get that email and they'll communicate back to the commissioning party and work out, you know, pricing or whatever else
they're going to do and then they'll go out and do the inspection. All right. So, that's how you access
floor detective. So, our defect online reference library.
Um, this is part of our subscription. Now, as I mentioned, we have about 2,000
plus dealers who subscribe to this to have access to uh all these all these
pages which are just a wealth of knowledge of what causes different various flooring problems and things
that you need to know. So, what you do um if you first of all, if you are not
currently a subscriber and you want to be, if you're either a a dealer or installer, you would just click on the
register button at the top. um to the right of that little red arrow and you can register and then you can select
which subscription you want. Our subscription for uh that group of people
is $125 a year. Uh for inspectors it's $295 a year. Uh now inspectors can have
a that the inspector with the 295 that gives them access to everything. The inspectors can also subscribe to our
premium listing which is also 125 year that gives them the defect library. Okay.
Is it beneficial to to subscribe under multiple hats? Uh inspector, installer, uh dealer,
retailer. Um is it blanketed? No. Is there a different kind of way to utilize
that? If you're an inspector and an installer, you can subscribe as an inspector and we
will also give you a free listing as an installer. Our installer database is
very very small right now. Um at some point we'll start adding installers
where people can find an installer as well. We don't have that um you know uh
maximized right now. So at some point we will we will do more of that. We're working you know my developer works on
things for us every day uh and we're always working on something and so that will that will be more robust at some
point. But if you're an inspector and an installer, then subscribe as an inspector. If you're an installer, you
can subscribe either as an installer. Actually, yeah, you would just subscribe as an installer. And if you're a company
that wants to subscribe um and you don't care about having an installer listing,
then just subscribe as a dealer. That'd be the best way to do that. All
right. So, the defect pages have 84 common carpet claims. They're in
alphabetical order. I've just got a little screenshot here of all the pages.
And so, what happens is when you're on the carpet uh defect library, and let's say you've
got an issue with snags, so you would find snags in alphabetical order, and you would click on the picture, and it's
going to open up the page uh with the snag. Um, it's also going to have
information. First of all, you can see below those dogs, there's a bunch of little dots underneath the the picture
there, and those are how many pictures we have related to snags on the website.
So, there there's probably 15 or more pictures that all deal with snags. So, you'll be able to see what, you know,
what snags look like uh in multiple settings. And then the detail below the
picture talks about, you know, the causes, what you need to know, information about woven uh carpet, other
factors, field testing if you're an inspector. Um, so it's just a wealth of
information. 23 common resilient SPC. I think we've added a few more since I did this
presentation. Um, things like cupping and curling and damination and ski lift, all sorts of
things there. 35 common laminate claims, 48 common wood claims. Also, we have a
partnerships with uh different groups like the NWFA. They allow us to use uh
so we not only have our information, the NWFA allow, which is National Wood Flooring Association, allows us to use
their technical reference uh manuals and whatnot uh which help us bolster some of
the information in our claims pages for hardwood. Also for tile, we have a
partnership with the National Tile Contractors Association and they allow us to use their reference material for
anything that we want additional material that we didn't already have. So just as an example, let's say you
have a issue with slivers and splinters in a hardwood job. So again, you can see
below the pictures there's about 12 or 15 pictures of splinters that will show
up when you're on the website and then the information about you know the problems, causes, cures type thing uh to
help you understand that issue and you know honestly to be able to talk more
intelligently with your consumer. If you're a dealer or installer,
you know, you need to be able to speak not just, you know, wing it. You need to be able to speak intelligently about
issues that your consumer is complaining about. Um, I can't tell you how many times I'll go out and, you know, I'll
start talking to the consumer about whatever claim and they'll say, "Well, the installer was out here and he said,
you know, XYZ," and it was just made up information. And so this allows you to
have real factual information. So report writing tools for inspectors.
Um this is just showing you our report cover, but uh you can see uh we you know
our state-of-the-art report writing program is used by about 300 inspectors
uh to complete their inspection reports. Now the inspection reports that you guys
utilize, is that a universal language? Could it be utilized for more than one
manufacturer or you still use the one they provide for you?
No, this this report system is a system we actually created. I actually created
this system. So, inspectors go into floor detective. Let me um
let me give you a quick share of this screen here. Sorry for all the questions here, but
I'm just trying to Oh, that's what it's all about. Um,
share. There we go. Share my screen again.
Bear with me as I find whichever screen I'm sharing. Who Who are those guys right there on
the site? You'll have to. Those are models.
Yeah. So, what I'm doing is I'm actually navigating the website with you as you're going along. That's why I'm staring at the other screen. I'm trying
to keep up with you. U because this is my first time navigating through it and it's fairly easy.
Yeah. So, so when you log into floor detective, so we were just on the defect
pages. So, and here's our little photo app that we've created called FD Photo. That will pop up for about 10 seconds
unless you hit the X. So, uh, we were just on the defect pages. So, here when
you go to defect, so let's just go to hardwood just as an example. So, you'll go and it's in alphabetical
order. So, let's just say that you have a issue with color change. Your customer says, "Hey, I just moved my rug and the
color isn't the same anymore or it's different in the closet." So, this shows
you what does color change look like. So, these boards here were actually left
in a a closet. They weren't exposed to any sunlight or environmental conditions. This had a rug over the top
of it right here. So, this stayed dark and the area around the rug turned lighter. Um, and this will tell you what
you need to know. It also has some industry standards from the NWFA. Some
of our pages, we even uh have our little AI model who will n who will narrate it for you.
This is pretty awesome, actually. So, that's how that works. Um, and then,
you know, if you go to carpet, as I mentioned, there's about 84 common carpet claims here. So, let's say you
have a buckling carpet. I'm sure no installer has ever been called back to restretch a buckling carpet. Um, so you
you've got all kinds of pictures below
and what you need to know, other factors, field testing, industry
standards from the Carpet and Rug Institute. There's my little AI model again. Um,
laminate swelling edges, that used to happen all
the time. I'm not seeing too much of that nowadays, but you know, pet urine, moisture, and whatnot infiltrating.
Scott says that it's a great site and it's so easy uh a caveman like him can
use it. And then Kevin asks, um, if are inspectors actually testing the flooring
to see if it passes standards and does it seem fair that the people writing the standards are the same people
manufacturing the flooring? So I guess his question is like do you guys actually take that flooring
and inspect it? Not just the the site conditions, right? But the actual flooring materials them itself.
Uh yeah, I mean it it depends. I mean it's a case toase thing, right? Different flooring uh you know can be
tested or not be tested. We're typically in in in the majority of situations we're doing field testing uh of the
material. We are not a laboratory. So we, you know, we're not doing any ASM
testing or anything like that as an inspector on the site or with the material itself. Um, if if that is
necessary, that is a case where we would send information in uh send uh the
material into like an independent laboratory. Like for instance, the particular lab I use is professional
testing labs out of Dalton, Georgia. They're great. they've they've uh done many many things for me through the
years. Um so so in a case like that, yeah, so we can like we can do moisture testing, you know, get field readings
and whatnot. Um but we're not doing ASM testing in those cases where if it needs
it, we're going to send that material in for manufacturers to test it or for uh the laboratory, I'm sorry, for the
laboratory to test. In some cases though, depending on who commissions us, um, you know, let's say a manufacturer
commissions us, they may want to test it themselves. So, they'll ask us to send the material in or they'll send it to an
independent lab because all manufacturers don't have their own laboratories. So, it it varies from one
case to the next. All right. Uh, so that is a little bit
about the defect library. also have tile and stone and luxury vinyl.
You got pictures on here and a lot of a lot of uh a lot of pictures that explain
very very common failures and and you know and um even if I I'm not in the flooring industry and I found out about
this website, it can help me troubleshoot some of my issues as a homeowner, as a consumer. Um it it
explains a little bit more than what I thought it would.
Yeah, it's we've put a lot and I do mean like thousands and thousands and
thousands of hours and dollars into developing the site. Um you know, and
consequently, we we do get some really good reviews from people using it. Um
uh as far as the inspection report part system, I'm sorry. Uh, we got one more
thing because I was waiting for Kevin to say something. He says, "What about part two of his question if it's uh,
is it fair that the same people that are writing the standards are the same people that manufacture the flooring?"
So, when he says writing the standards, which standards are we talking about? If
we're talking about ASM, I mean, those are those are committees.
And so uh if you have I'm not on any well I am on a committee but I have not
participated in in that part of it. So they are those committees are open for
membership. So you could certainly join and help give your perspective on things
as they're developing their standards. But um but they are committees. They're they're typically comprised of people
from all aspects of the industry not just manufacturers. So I think you just kind of answered the
question a little bit there. You said developing their standards, right? So they're the ones uh creating the
materials and testing them in in the manner in which they feel necessary for the environment and they're which
they're going to get installed. So, I mean it makes sense, but
um I think uh any changes in literature and or
any changes in the product without making the public aware is it might be one of those items where it might be
considered unethical, I guess. So, if they write the standards, they're writing what they're testing. I can't
really I can't really speak to that at all because like I say, I have not I
have not participated in the the ASM part of it. Um I understand the I
understand the concern. Maybe there's somebody out there more knowledgeable than myself about, you know, how that
process works. So, it's one of those things like if I'm not part of it and
participating in it, I don't want to um you know really comment on something
that I'm not part of. So, I'm going to leave I'm going to leave that for others to discuss. But just just you know from
a inspector stand or from a uh rather from an installer standpoint you know
the biggest thing is is following the installation guidelines. you know, some of the standards that are going to be in
the installation guidelines are going to be, you know, like moisture testing and the methodology of that. Um, not
necessarily the testing of the material itself and and how it's supposed to conform to, you know, uh, you know, uh,
slippage, you know, um, uh, dynamic coefficient coefficient for, you know,
slippage and whatnot, things like that that are within some of those standards. Um, but like I say, those are committees
that you can join and become part of and have a voice and counter, you know,
disagreement you might have to try to get your point implemented. But that is
beyond my knowledge. So, I'm going to kind of leave that one alone.
He said Kevin will be on another committee. Scott says,
"Excellent. Is that a Kevin? I know. Kevin Keith,
I don't know. Kevin Robert.
Gotcha. Gotcha. All right. As far as the reporting system, and I'm not going to
spend too much time on this because I suspect we probably don't have a lot of inspectors here, but the inspector's
dashboard. Basically, when they have an inspection to um to write, they're going
to open up the report system, they're going to select what type of report they
want uh to write the report in. So, we have nine different forms they can write the report in. So, let's just say I'm
doing a hardwood and I and it's going to be a a detailed report. So, I'm going to select my report form.
And then I have four bullets up here of general information, history, indoor environment, observations, and comments.
So, my general is going to have things like claim number, inspection dates, commissioning party information,
homeowner information, manufacturers information, dealer information, installer information,
general contractor product style, color, rooms installed, square foot, species,
you name it. Uh, property information. So, this is a this is kind of how the report system works. History and
maintenance. They'll be able to, the inspector will be able to put cleaning information in indoor environment,
temperature, humidity. I don't I don't think the the the
actual screen on here, it's been the same for a while, is actually updating to what you're looking at.
Really? Okay.
I'm glad you told me that.
All right. Let's see if Let's see if it Let's see if it um changes. Okay.
Okay. So, what I did, thanks for telling me that. What I did is I created new.
So, as an inspector, when I'm writing a report, I'm going to click on new inspection, and I'm going to click on
what type of report I want to write. So, is it a carpet? Is it a hardwood? Is it
resilient laminate tile NWFA? So, in this case, I'm going to select the hardwood report.
Yeah, if if my screen doesn't keep up with the presentation, just holler cuz I
get going pretty fast. And again, they'll put inspection details, commissioning party, homeowner,
manufacturer, dealer, all that contact information. Um, product information,
style, color, quantity, species, you name it. Statement of concern, what's the floor doing? That will go here.
Cupping, damination, you know, finish, peeling, whatever it may be. Property
information, buildings, all these things the inspector will fill out. Building
occupancy. They can even put if it's new construction, a closing date, move in date, that sort of thing. Then they go
to section two, which is history and maintenance. And they can put in their
cleaning information, products used, steam mop used, do-it-yourself professional. Then here, section three,
they can put in temperature, humidity, moisture readings, moisture readings that they were given
by the installer or builder or a dealer. Uh foundation, what type of foundation?
So if they select slab, it's going to change their u information that they
fill in. If they select basement and so on. So they'll fill in all this information,
underllayment information, six mill poly or equivalent.
Then they go to the actual part where they start writing the report. And here they can tell the commissioner if
they're sending samples. They can put their shipping company in claim history information. Now you'll notice this
little sidebar populating. This is a user controlled industry standard
library that the users can create their own industry standard library within our system. They do it up here at the top.
So I've created in my library kind of a cheat sheet for claim history. So if I
click on that I can just fill in the blank. Mr. and Mrs. Smith were present.
They stated the following. The flooring was installed. you know in January 2025
they noticed cupping six months after installation the floor is clean by so on
observations and test physical description comments rather. So here the
inspector can go ahead and complete the report, type in, you know, bullets,
things like that. Or if they have anything in their industry standard library that they've saved, they could
pop it in here like a EMC chart or any number of other things, they can just
pop it in whatever they have saved in their library. And for anybody who um
wants training on this, uh I am more than happy to jump on a private call
with you and do training on it as well. Applicable field tests. I was going to say, I mean, a lot of
what we talked about today is just, you know, focused on the the floor detective, which is awesome. I mean, it's a great resource, but I mean, how
much um how much of inspecting is actually doing
what you're showing here versus the on-site stuff? Yeah, I got you. So, thank you. So,
we're just going to end this part here. Um, so this is how I just I kind of
wanted to give you a glimpse of how the inspector completes their inspection report. Okay. So that is that is
information on how the inspector completes the report. Um all right so
let me stop that share
and and hey just a fore warning you guys I do got to take off here shortly. We got
our first team practice today. So, um, and to add on to Daniel's
question after this, because I'll probably be gone by the time you get to it, is once your installer base grows, is
there going to be a a list, a series of uh of to-dos or what to look for and and
how to come up with a list while you're doing the installation. So, that way you have uh your installer information and
project information listed correctly for um an inspector if it were to come to
that. That That's it. You can answer that later on if there's time. Okay. All right. Um you might have to
summarize that for me because I'm not sure 100% sure I I got what you want. Um
All right. So, let's go to the um and I know we're probably running out of time
here. So, here's our here's our little test. If you want to participate, write down your answers if you want to have a
chance to to get a copy of that book. There's nothing on the screen.
Thank you again.
Oh man, this is going to be hard too because uh we're not able to explain this, right? You you kind of want people
to to come to their own conclusion about it for the emails. I I want them to
write down one um one or two words
of what the picture is that they're seeing on the screen, what they would call it. And
just trying to see why this is not showing up here.
Uh window. There we go. Found it. Window.
Um, is anything on the screen? No, it I don't think it likes you today.
Okay, let's try it one more time.
Okay. I tried to report my Well, I know what I'm going to do. I'm going to share the I'm going to share
the entire window, entire screen and see if that works.
Can you tell me if it's sharing the entire screen? No,
I don't I don't think it's going to let us anymore.
Okay. That's why that's why you got to love software, right? Radio. Radio. Um.
Well, gentlemen, one more thing here. I'll see you guys later. Sorry to ditch Daniel.
We're going to try one more time. David, I appreciate it. Thank you so much.
I appreciate you having me. All right. We're going to try one more time. And if that doesn't work then Oh,
there we go. I think that's it.
We have we have Okay, good deal. Good deal. Okay, so let's get down to
understanding. Okay. Um going to pass this.
Okay, here we go. So, write down what you would call each of these things.
It's 30. We're going to go very quick. You're going to have about five seconds per picture to write it down.
Number one, what would you call this condition going on in this photo?
5 4 3 2 1. Number two. Not too many of you are going to know
this unless you sat in one of my classes. This is carpet. This is happening close to a wall. What would
you call these little indentations? The only reason I know that is because
I've seen you present on it before. All right. Hardwood floor. What would
you call this condition? 5 4 3 2 1
Carpet. What would you call this condition? This is correctable, believe it or not.
Well, you should believe it. Steaming, pile lifting, as long as it's nylon.
All right. The carpet color is around the perimeter edges here. And this
condition in the middle of the photo, taking up most of the picture, what do you call that?
5 4321. This condition occurs perpendicular to the flow of
traffic. As you can see in the second photo, it even crosses from one color to the next. What is that called? I
think that looks kind of cool. I kind of want carpet that looks like that. There you go.
This is a laminate floor. These edges are doing something. What are What are they doing?
All right. 5 4 3 2 1. This is a hardwood floor. Got a piece of wood sitting on
top. What do you call that condition of the floor that's installed below the one
that's sitting on top of it? 5 4 3 2 1 Looks like they need a new floor to me.
We've got some darkness going around the edges and underneath the where the door was closed. What's that called? 5 4 3 2
1. Hopefully you guys are able to write this fast. Um, what is this condition here? And
it's the same thing that's going on. You can see I put a piece of leftover carpet on top of the installed carpet. And we
have this dark and light area. What would you call this?
And I'll just say there's no seams in that carpet. All right.
This one I'll be surprised if you get what is this condition called. These are widthwise going across uniform going
across the width of the carpet. It's not corn rowing. I'll just say it's a manufacturing
issue. What's it called? And it just looks like a half inch pattern in the carpet to me.
It's It's not that carpet is not supposed to have those lines. All right. This is a carpet along the edge. I've
got a little carpet all stuck in between layers. What's this called? What's the carpet doing?
5 4 3 2 1. All right. Common claim. not I don't see
it as much nowadays. Um what is this condition called? And I will just tell you that
like looking at this top lefthand picture, the areas that look dark, if you go stand on the opposite side and
look back across from the other direction, these areas will look light. They don't always look dark. Depending
on where you stand, the dark and light will change. What's the name of this? Hey, this is a carpet that was installed
that is not a seam. And this condition occurs when uh is noticeable. Usually it
starts showing up shortly after installation. Sometimes three, four, five, six months after um and especially
when strong lighting coming through the window is striking across. What is this called or what caused it?
This is at a seam. What is this called? Um
carpet on one side. looks different than the other. What is that called? Okay. Hardwood.
What is this called? 5 4 3 2 1. I think we're getting I think
we're more than halfway through. These are kind of yellowish brown spots.
Uh cause or called.
5 4 3 2 1. putting a little water around these
spots and agitating. What is that called?
And these are actually like issues with it. It's not just like um
like that right there looks like someone dropped some soap and then you just added some water and then started it started foaming up.
Good good point. Good point. Um, but if I tell you, then
it's giving it away. And I can I Okay, this is a residue uh
from trying to clean a spot. So, soap residue from somebody trying to clean a
spot, put a little water on it and a agitated. They probably spilled something and then
tried to clean it up and then Yeah. Okay. So, you got one freebie there. Got a freebie.
Hard hardwood floor. This is visible with light striking across the floor. What is this called?
5 4 3 2 1 Hardwood floor. This is like a little loose flap. What is this called?
Okay. 5 4 3 2 1. This is the top veneer of an engineered
hardwood floor. You have two conditions going on here. One of them is here.
This is the glue. Okay. So that's the So if you if you fold that over, this will be on top of
this over here on the right. And then this is another condition here. So
that's it's doing two things. All right. So you can give me one or both if you know them.
All right. Uh this is at a seam. What is this called?
Hopefully not at any of your seams. 5 4 3 2 1. What are these guys doing?
This is in a hardwood manufacturing facility. What is this job called?
Okay. 54321. What is this called?
It's a loop pile carpet. 54321.
This is a um SPC floor. What is this condition called?
There's really only one, but I'll take two answers on that. All right, here we
go. This is a tile floor. What is this condition called?
5 4 3 2 1 Another tile floor. What is this floor?
What is this condition doing right here? And all these just give a glimpse into what you guys have to deal with on a
daily basis, huh? These are all things that we have to go out and diagnose. Okay? You know, so if you put on our hat
for a minute, um, you know, there's there's a lot to think
about and test and determine and read and whatnot to to be able to put together a logical report that can pass
muster and is accurate. Um, these three boards here are
uninstalled boards sitting on top of an installed floor. As you can see, the uninstalled material does not have the
same condition that the installed material has. And this is a new home.
What is this condition called? This lighter condition.
And 99% of these photographs are all real photographs from my own personal
inspections. This is a SPC floor installed over a wood floor that's glued
down to concrete. Well, we already gave the answer away
here. Um, it's written below the picture. So, here's another freebie.
What is this? What are we doing here? This is um
this is just distilled water. This is a little area here. This is after taking
the tape off. Same with this. This is before taking the tape off. And doing
the same thing with the water here. Taking the tape off. What are we doing here?
All right. So, that is um that is our little test. Again, my email address is
flooring inspections, that's pluralgmail.com. Um, so I'm going to open it up to any
other questions because I know we're we're over time here. Oh yeah. And I think uh you know that I
just those pictures alone I think it was great to see you know what you guys actually have to deal with, right?
Because we see things like this all the time too as installers. But typically we're always going in there to uh hey
we're ripping this up because it looks like this. Not trying to diagnose exactly what's happened. But I think that's the misconception, right? Is that
installers, we we don't no one looks at us like we need to go in there and
figure out what's going wrong. But at the same time, if we're not going in there saying, "Hey, this is happening.
What's going on with this before I put a new flooring down?" Then we're already falling behind because it could just end
up doing the same thing anyways. Yeah. And I think, you know, just like just like inspectors,
um we as inspectors, we need to raise the bar in our own industry to the
highest level we can be. Um and installers need to do the same thing. installers need to raise the bar, be as
educated as possible so that when you go into a situation where there is a claim or complaint, you know, you're not um
deer in headlights not being able to explain it to somebody, you might need to be able to logically explain it to.
So, I think it's really important to uh for the from an education standpoint to learn as much as you possibly can.
Absolutely. And I just want to pop this up here. Um we are having a giveaway next week. So, well, a giveaway, it's a
raffle, right? trying to support um Denise uh for the passing of Dan Churchill that just happened recently.
So, we wanted to make sure that people are still giving them some love and making sure that they're showing up for
for the industry. You know, he did a lot. So, the least we can do is is something back since he's no longer
here. And, you know, Denise, we're thinking about you every day and definitely reach out if there's anything
we can do for you. Um, so you know this is this this right here
has a I mean has some inspector tools in there too. So can play around with
those. But I mean you know inspectors I think as an installer when you
when you don't know what you guys do you can they kind of give you a bad rap. But once you get into the other side of
things when you're like, you know, it's not always against
the installer, right? You you have to you there maybe there is those inspectors that are just trying to throw
someone under the bus, right? And collect that check and on to the next one, but you know, there's also, you know, some
inspectors out there that take their job seriously and we just have to let them do their job instead of always thinking
that it's going to be against the installer. So, we definitely I know your your job is uh
an inspector's job isn't easy, right? There's a lot that goes into it. And as
um a flooring installer, I think that's one of the avenues that you have to look at as far as moving out of the
installation and into inspection at some point because, you know, your knees can only take so much. And I mean, I don't
know. I I I'm not an inspector, so it it has to be a little bit easier on your knees, right? You're not on your knees for eight hours a day or anything.
Right. Right. Yeah. And you know, I' I've told this to dealers at some of the presentations that I've given, and I I
think the same is true for installers. Don't hesitate to introduce yourself to
all the inspectors in your area. You know, you've got a list of them. All you have to do is go to floor detective uh
and and search your own area and see which inspectors pop up and give them a phone call and introduce yourself or you
know meet them at Wendy's or something and get to know because what that'll do is it'll enable you to find out who the
good one who the really good ones are who the ones who really you know uh are premium in your area because that's a
good person to to know and to just at least have a rapport with. It's not like it doesn't mean they're going to side
with you if you did something wrong. They shouldn't. They should still, you know, be non-biased. But I think being
able to look somebody in the eye and know that they are truly a non-biased third party. You can kind of get a sense
of somebody um and get to know them just a little bit to to help, you know, peace of mind. When you see their name on a
report, it's like, oh yeah, you know, I think that guy is uh is legit. You know, he's he's doing he's doing a good job
for the industry and he's he's doing a non-biased job. Right. And at the same time, right, because we talk to
inspectors over here and you know, Chad um is a is a regular on
listener on the podcast and you know, he'll come over here and and that's the thing. It's I've never had to hire him
for any anything, but if I do, I know that he's one of the ones that I'd be like, "Yeah, I trust you with this and
whether it's my fault or not. If it is my fault, let me know where we went wrong so that way I can correct it in
the future." Yeah, totally agree. Chad's Chad's a great great guy, great inspector. I know
him very well. Uh and uh you know, I've I've seen some of his stuff and I know
that he does. And you know, the thing with Chad too is he comes from an installation background to begin with.
So that's that's really a plus, too. Uh for an inspector who can put together a
good report who also came from an installation background, uh I think is a win-win because he's been in your shoes.
He knows what you're going through. he knows how it's supposed to be installed and that gives him, you know, a leg up
on an inspector who maybe didn't ever have that experience to begin with and had to had to learn it the hard way
through, you know, more time spent in the industry. Yeah. So, I mean, the more you guys can
learn when you're installing, the better it's going to do for you in the long run anyway. So, stop hiding them from the
the manufacturer recommendations and standards and stuff and just start following them because one day you're
going to not be able to be on your knees and you're going to have to look for something else to do and you'll have all that knowledge behind you.
The other the other thing too is don't procrastinate on when somebody calls and
has an issue. Do not procrastinate on it. sooner you can get out and at least look at it, the the less heated your
customer is going to be. But if they get put off for an extended period of time, that's just going to get them to the
boiling point. So, I say some things you can put to bed really quickly and they may not even be an actual claim. And if
you get out there quickly, you get a customer that is, you know, much more uh receptive than one that had to wait two
months and constantly phone calls that aren't answered and whatnot. So, take take those seriously and get out there
right away and that'll that'll actually reduce your claims. Absolutely. I mean, we had I had a call um a couple weeks ago from a new client
that we started working with and it was, you know, some carpet tiles that had um it almost looked like half of them had a
bunch of dirt on them. Like it was something happened in manufacturing. But, you know, I took the call and he
was like, you know, it's a few tiles. Will you come and take care of this? I'm like, man, someone will be out there as soon as possible. Like a day later, we
went and did it. And um right after we did it, you know, we start getting phone calls back like, "Hey, I like the way
you guys work. You're not you trying to hide from us. Um you're taking um
accountability and doing things in a timely manner." And that's all it takes sometimes is just that little bit
showing up, taking the call. And you're your reputation is everything, you know. Um you build your
reputation by how you've done things in the past. Um, when I had my carpet
upholstery cleaning business in Michigan back in the 80s and 90s, we had a little whiteboard and on our whiteboard, our
motto was Bob. Okay, Bob B. What does Bob mean? It means bend over backwards.
And we we still try to carry that through today. Uh, even with our inspection business is we're on top of
everything. We contact the customer right away. We get them scheduled right away. We get the report out right away,
you know. Um and and we're professional the whole every step of the way from the time we answer the call to the time we
get in the front door and are respectful of everything there with the customers. Um and and so those are those are very
important things. So remember bend over backwards. And that's where we're going to end this one. Thanks guys. Make sure
you're liking and subscribing. Um thanks David for uh you know everything today.
Um a wealth of information. And if you guys need anything, if you can reach out
to them. Um, floorings@gmail.com. And that's where you're also going. Oh, wait, wait. What?
Flooring inspection. Inspection. Sorry. Flooring inspections
cuz somebody does have flooring solutions and they're not going to be too happy with everybody reaching out to them. So, flooring inspections, make
sure it's inspections with an S because there is somebody who has it without an S. That's why I said,
of course, detective.com as well. There you go. Uh, you know, email them with, uh, your
answers on those pictures. And, uh, thanks again and we'll see, uh, next time.
Thank you so much. I appreciate your time, Daniel. And thanks everybody for tuning in.
